Returns & Exchanges

At King Palm, we stand behind the quality of our products and offer a 30-day return window for items in their original, unopened packaging. If you are not completely satisfied with your purchase, our team is here to ensure a smooth and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all labels and protective seals are intact to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at the nearest authorized carrier location; please retain your tracking receipt for verification.

• 4.
  Receive Refund or Credit

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or issue a store credit within 5-7 business days.